OUR COMMITMENT TO YOU
COVID-19 RESPONSE PLAN
At Colony, our mission has always been to elevate your experience at work and that means making sure that we provide a safe environment for you when you come to work. So when we sat down to put new safety measures in place, we went beyond just the guidelines on the new changes we made on all our centres.
[Update] Following the announcement by the Prime Minister on 8th of September 2021, we are pleased to advise that all Colony locations will be operational starting 13th September 2021. As we join efforts to stop the spread of COVID-19, all of our Colony team members have completed their vaccination.
Return To Office
- Guests are encouraged to be vaccinated before entering the premise.**
- Digital Covid-19 Vaccination Certificates are required to present to Colony.**
- Limited to a maximum of 80% capacity per room.
- All guests must mantain a safe distance of 1 metre from each other at all times. Seating has been re-adjusted.
- All non-residential guests are only allowed to enter and work at the common area.
**Vaccination varies on the vaccination type.
Resume of events
- Event space is limited to 50% of guests attendence.
- Event visitors and attendees are required to be fully vaccinated with 14 days observation period before entering the premises.
Glamping at Castra
- Guests who are aged 18 and above are required to be fully vaccinated and compliant with a 14 days observation period.
- Guests who are aged 17 and below are allowed to enter with an accompanying adult who has fully vaccinated.
- The capacity of Castra stay-ins are limited up to 10 guests per night only.
- Guest are encouraged to bring your own food and food delivery is allowed during the stays.
During this time, we will be monitoring the situation closely and any additional information will be communicated via our social media platforms. For assistance and live updates on our response to COVID-19, kindly follow us on Twitter page @ColonyUpdate.
COVID -19 IMPORTANT UPDATE
LAST UPDATE AS OF 9:07 A.M. FRIDAY, 10 SEPTEMBER 2021
The timeline presented below are the series of events that have occurred at our spaces. For your easy reference, we’ve mapped out our actions below for you to discern:
Details along with procedures and actions we've taken are listed below for you to discern:
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- The Colony team was informed that one of our guests at Colony @ KLCC, Vipod Residence has tested positive for COVID-19. Details of the case are as follows:-
- The guest was last at Colony @ KLCC on Monday, 11th October 2021. The guest did not access other areas of the vicinity except her own offices. The guest was only there until 2.30 pm. The guest was also fully vaccinated and asymptomatic.
- KKM contacted the guest informing her that she is a close contact.
- A swab test was performed on 12th October 2o21, and a positive test result was received the following day, 13th October 2021.
- The guest is currently under home quarantine and is awaiting further instructions from KKM, upon receiving the positive test result.
- Colony KLCC outlet will remain closed on 14th October 2o21, to facilitate these measures and perform deep sanitization of all office levels and public areas.
- Colony can be accessed again on Friday, 15th October 2021 after these works are completed.
- The Colony team was informed that one of our guests at Colony @ KLCC, Vipod Residence has tested positive for COVID-19. Details of the case are as follows:-
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- With the announcement by the Prime Minister, all Colony locations will be open starting 13th September 2021 with safety standards and precautionary measures.
- During Phase 2 of the NRP, to give a peace of mind to all Colony guests, all of our Colony team members, housekeeping and vendors are fully vaccinated.
- Updated proper procedures will be continuously practiced throughout all outlets for safety consideration.
- With the announcement by the Prime Minister, all Colony locations will be open starting 13th September 2021 with safety standards and precautionary measures.
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- The Colony team was informed that one of our housekeepers at STAR BOULEVARD has tested positive for COVID-19. Details of the case as follows:-
- The housekeeper was last at Colony @ STAR BOULEVARD on Friday, 20th August 2021. She
has accessed the office and common areas including the storeroom, Castra and The Rooms
for cleaning duties. - The housekeeper was in close contact with 3 other colleagues on 19th August 2021. Swab
test was performed on 23rd August 2021, and positive test result received on the next day
itself. - 5 guests who were in the office on 18th & 19th August 2021 have been informed and
advised to take the necessary precaution. - The housekeeper is currently under home quarantine and awaiting further instructions from
KKM, upon receiving the positive test result.
- The housekeeper was last at Colony @ STAR BOULEVARD on Friday, 20th August 2021. She
- Colony Star Boulevard outlet prepares for centre closure for 1 day (on 25th of August) for deep sanitization of all office levels and public areas.
- We will remain closed on Thursday, 26th July 2021 to facilitate these measures.
- Colony can be accessed again on Monday, 30th August 2021 after these works are completed.
- The Colony team was informed that one of our housekeepers at STAR BOULEVARD has tested positive for COVID-19. Details of the case as follows:-
OUR EFFORTS
The safety of our guests and visitors has always been our top priority, and that’s why we felt it was important for us to share with you the safety measures and protocols that have been implemented into our daily operations. Here are the changes that we’ve been implementing since the beginning of the Movement Control Order (MCO) till date:
WORKSPACE CHANGES
Adjusting seating arrangement, introducing virtual tours and communicating the latest COVID-19 updates to our guests and visitors.
Adjust seating arrangements
· Our Community Managers have re-adjusted seating arrangements at our common areas, meeting rooms and high traffic areas to ensure the safe practices of social distancing are being complied. This includes the removal of seats at the Hot Desk and Reserved Desk areas for larger distance between workstations.
COVID-19 Tracker Notice Boards
· Notice boards are placed in and around our centres with live updated information related to the COVID-19 outbreak. We rely on official and verified sources of information released by the Ministry of Health, Malaysia and the Director General of Health.
Clear Communication Channels
· We’ve created a dedicated Twitter account to inform and update all guests and followers on news related to the COVID-19 outbreak specifically related to Colony.
Creation of Virtual Tours
· We have created Virtual Tours for all locations prior to the MCO announcement on 18 March 2020. Virtual Tours of our spaces are available for guests who are interested to experience our spaces but are not able to do so due to the national Movement Control Order. You can request for our virtual tour by filling in your details here.
HYGIENE AND SAFETY STANDARD PRACTICES
Increased our frequency and intensity of our hygiene and precautionary measures.
Face Masks and Vaccination Required
· All guests and visitors are required to be vaccinated and wear face masks while on the premises.
Protective Equipment Available
· We have hand sanitisers and disposable face masks available at the Concierge for our guests. These face masks are available for guests who may have runny noses from existing sinus conditions and for high-priority guests such as pregnant women, children and guests with underlying medical conditions.
Frequent Sanitization & Disinfecting high-touch surfaces
· Our team has increased the frequency and intensity of our hygiene and sanitary measures, including and not limited to: garbage disposal, cleaning, disinfecting door handles, handrails, lockers, washrooms, front desks, and business equipments at all common areas, and changing hand soaps and dishwashing liquids to antibacterial formulations.
Temperature Screenings & Contact Tracing
· Temperature screening for all guests and visitors who visit our space are recorded along with contact details in accordance to the guidelines from the Ministry of Health.
Motion-activated Hand Sanitizers
· Motion-activated stations will be placed at our entrances and high traffic areas. These hand sanitizer will reduce minimal contact whenever in use.
PARTNER SUPPORT
Understanding that it will be a difficult period for all our stakeholders, Colony has put down initiatives in place to ensure all our employees, vendors, and partners are taken care of.
Pre-paying our contractors, vendors and hourly workers
· Colony continues to pay for their labour costs and have provided an upfront payment to a few vendors to help navigate their businesses as well. We’ve also ensured that our cleaners who checked in to work during the MCO were paid on time and has provided free meals delivered to reduce risk of infection.
Advanced Salary For All Staff
· All employees are paid with advance salaries before the first day of the Movement Control Order (MCO) to ensure sufficient funds to purchase daily necessities enough to weigh through the MCO period.
No Layoffs or Salary / Annual Leave Deductions
· No layoffs, salary cuts or deduction of any benefits or annual leaves were imposed to our employees at Colony. We’ve ensured and communicated with all staff on clear response and action plans for all departments, given the circumstance on each situation.
Implemented Work-from-Home (WFH) Protocol
· Post-MCO, we still strongly encourage employees working back-of-the house to work from home if they’re able to during the Conditional Movement Control Order (CMCO), to reduce risk of infection.
Virtual Workouts & Hangout Sessions
· Throughout MCO, we’ve checked in with employees, hosted weekly virtual workouts and e-hangout sessions with our team members to ensure employee wellbeing.
THE 'FUTURE' OF EVENTS
Making changes to the way we host events and introducing the future of events - virtual.
Meal Arrangements
· Catering services will be considered according to the number of people attending for the event and pre-packed foods are a new available option that everyone can choose from.
. All guests and visitors are encouraged to have food delivery or pre-packed food.
Visitor Registration System
· All visitors are required to undergo a temperature screening and registering their contact details at our Concierge. Any participant with high body temperature or showing any symptoms of COVID-19 will be denied access to our spaces.
. This list, in the event of a risk of a suspected case within Colony, will assist the Crisis Preparedness and Response Centre (CPRC) with their efforts to minimize the spread by contacting the people who may have had close contact with the suspected individual.
. Visitors or event attendees are required to be fully vaccinated (with over 14 days observation period) and present their completed digital Covid-19 Vaccination Certificate to Colony.
Creation of Webinar Packages
· During this pandemic, we understand events must still go on, but virtually. We’ve partnered up with professional webinar providers to help you host a professional webinar that is tailored and customizable to your brand and purpose. Find out more here.
Re-arranged Furniture Layout & Social Distancing Measurements
· We have reduced the capacity of our event spaces (50% of visitors or event attendees), meeting rooms and arranged the layout of our furniture in common areas according to the compulsory guideline. All visitors or attendees of any events must maintain a distance of 1 (one) metre from each other.
. Visitors or event attendees are required to wear their face masks throughout the entirety of the event depending on the number of participants.
EVENT LAYOUT
All events held at our event spaces will adhere to the social distancing guideline, below are some example of recommended seating arrangements:
OUR COMMITMENT TO YOU
Moving forward, we’re continuing to monitor the situation
While we’re taking every precaution to keep all our guests safe, we’re acutely aware of and highly prepared for the possibility of a second wave.In the event that there is a reported case of COVID-19 in any of our locations and you were potentially in contact with the individual, you’ll be notified immediately. And our COVID Guidance & Safeguard Procedure will immediately be triggered.
Whether you plan to join us at our coworking spaces, or feel more comfortable staying home, we’re here for you. If you have questions or concerns, do reach out to us on our live chat or email us at ask@colony.work, we're happy to provide any clarifications or assistance.
BOOK A PRIVATE VIEWING
Interested? Our team will reach out to you!
Book a private viewing and let our specialists design a plan based on your lifestyle needs!
CONTACT US
Prefer to call us directly?
Feel free to contact us at:
[Mobile] +60 18-213 8086
[Email] ask@colony.work
[Mobile] +60 18-213 8086
[Email] ask@colony.work
