Careers

 
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CAREERS

Our purpose at Colony is to raise the standards of what working should be like in the region. We don’t have to sacrifice having a life for a job. We can have both. We want to transform the work experience with beautiful serviced office spaces, and world-class hospitality. If you’re up for it, join us as we redefine the meaning of work.

COMMUNITY MANAGER

COMMUNITY MANAGER

Colony is currently looking for Community Managers. This full time position is based in Kuala Lumpur and will report directly to the General Manager.

RESPONSIBILITIES
    GUEST SERVICE/ADMINISTRATION
  1. Act as a key point of contact for guests and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
  2. Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
  3. Provide a great environment for our guests by taking pride in continually keeping Colony “show ready” by ensuring the lounges, conference rooms, show offices and common areas are spotlessand prepared for our next guests at all times.
  4. The Community Manager becomes an extension of our guest’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs.
  5. Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
  6. Demonstrate a true passion for guest service by proactively seeking ways to surprise and delightour guests and guests, always going above and beyond.
  7. Coordinate events at Colony.
    SELLING SERVICES
  1. Contribute to the overall revenue of Colony by identifying opportunities and actively upselling/cross selling Colony’s products and services, and by assisting our Sales team with tours and site visits.
  2. Ensures that all daily service charges are captured and entered into the billing system on a daily basis.

REQUIREMENTS
    EXPERIENCE
  1. Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
  2. Ability to communicate effectively and professionally in both local language and English (written and oral).
  3. Professional communication skills with a high success rate in building and maintaining relationships.
  4. Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.
  5. Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment.
  6. Minimum 1-2 years full-time working experience.
  7. Candidates with hospitality experience and background preferred.
    PROFESSIONAL SKILLS
  1. Professional communication skills – fluent in English (written and spoken).
  2. Commercial/ results driven.
  3. Customer service.
    PERSONAL ABILITIES
  1. Accurate – Ability to perform work accurately and thoroughly.
  2. Communication – Ability to communicate effectively with others using the spoken and written word.
  3. Problem solving – Ability to find a solution for or to deal proactively with work-related problems.
  4. Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
  5. Working Under Pressure – Ability to complete assigned tasks under stressful situations.
  6. Agile – Ability to deal with shifting priorities and issues inherent in a young company.
  7. Passionate – A desire and passion to beat the competition and win.
  8. Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.

Interested? Send your resume along with a 2-minute video introducing yourself and why you want to work with Colony to [email protected]

HEAD OF SALES

HEAD OF SALES

Colony is currently looking for a Head of Sales. This full time position is based in Kuala Lumpur and will report directly to the General Manager.

RESPONSIBILITIES
  1. To develop and execute a strategic quarterly plan to achieve sales key results and deliver key metrics of conversion and price per workstation.
  2. To manage and develop a pipeline of new and repeat business to maximise workstation occupancy and event space bookings.
  3. To source, attract and close deals for anchor tenants (above 20 workstations) and Enterprise solution tenants.
  4. To develop and maintain relationships with brokers and corporate accounts to build a pipeline of direct lead generation and referrals.
  5. To manage sales forecast and real-time sales reporting through the sales dashboard, and chair weekly sales meetings.
  6. To run the entire sales process, from qualification, site visits, negotiation, to closing deals.
  7. To lead, manage, coach and performance management for the sales team, including regularly monthly check-ins.
  8. To develop a Sales Playbook – a manual of best practices, and efficient sales processes geared towards efficiency and ease of use.
  9. To work with various internal teams to drive Colony Guest satisfaction to ensure opportunities for additional business growth.
  10. To maintain a high level of knowledge of Colony’s offerings while staying current in understanding the competitive landscape and industry trends.

  11. Interested? Send your resume along with a 2-minute video introducing yourself and why you want to work with Colony to [email protected]

 

Interested? Send your resume along with a 2-minute video introducing yourself and why you want to work with Colony to [email protected]